At Chasmish Ventures, we take great care in curating and packaging our products to ensure they reach you in perfect condition. However, if you receive a damaged item, we're here to help — subject to the guidelines below.
Eligibility for returns
Returns are only accepted for items received in a damaged condition.
To initiate a return, you must submit an unedited opening video of the parcel. This video must:
- Begin before the package is opened
- Clearly show the address label and the sealed packaging
- Capture the unboxing in one continuous take (no pauses or retakes)
- Clearly display the damage on camera
Timeframe
Return requests must be submitted within 24 hours of delivery. Requests without a valid opening video will not be eligible for return or replacement.
Non-returnable items
- Products damaged due to mishandling after delivery
- Items purchased during sale or clearance events, unless received damaged with valid proof
- Preloved books: any wear and tear is shown clearly in our product videos and photos — these are part of the product's described condition and are not considered damage
Replacement process
Once your return request is approved, we'll arrange a replacement of the same item, subject to availability. If a replacement is not available, store credit or a refund may be offered.
How to submit a return request
Email us at info@chasmish.in or message us on WhatsApp with your order ID and the unboxing video attached.
We appreciate your understanding in making this process smooth for everyone. Your satisfaction means the world to us!